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SOS Homes Privacy Policy

This website is owned and operated by SOS Homes. We value our guest’s business and loyalty and as such respect each guest’s privacy. We are committed to creating a safe environment for guests to use in order to view our rental properties and make online reservations, which includes providing a secure way for reservation requests to be processed. Our privacy policy details the nature of personally identifiable information we collect on our website and the third parties with whom we may share such information. For questions or concerns regarding our privacy policy, please reach out to us using the information found in the Contact Info section of this website.

We only collect information that is voluntarily provided by each guest to us in order to supply services, process reservations and other transactions, and provide customer service. This privacy policy applies only to the personally identifiable information that we collect on this public website where this policy is posted.

 

Information Collected for Reservations:

When a guest initiates a reservation, we must collect the guest name, email address and phone number in order to process the reservation for the guest’s stay. We also collect the credit card number which will be used for payment, the specified dates for arrival and departure and a reference to which property the reservation applies to.

 

Information Collected for Requests:

When a guest send us an inquiry regarding our services or other properties listed with us, either directly or via a 3rd party reservation site, we collect the guest’s name, email address, and any relevant information the guest provides us with in order to process and respond to the inquiry. We may also retain information such as the content and text of these inquiries as well as the content and text of our response to the guest. This information is used to review if we effectively address guest concerns.

 

Information Collected for Guest Reviews:

We greatly appreciate comments and suggestions left as reviews on our properties. Not only do we value these comments and suggestions personally but we also know they help other guests decide if our company and our properties are a great choice. Any comments or suggestions made to us, along with your initials, city, state and country may be retained for our review and potentially published in the future on the pages of our website.

 

Information Shared with Third Parties:

We may share and use the personally identifiable information collected under this privacy policy for select purposes:

  • We may need to share information in order to provide the service you have requested.

  • We may disclose information when such a disclosure is required by law, such as complying with a court order or subpoena.

  • We may disclose information if such a disclosure is necessary in order to investigate/prevent harmful activities to a managed property, owners, guests, or our employees.

  • We may share information with the credit card company if you pay for your rental charges and fees with a card, and to initiate a security hold.

  • As our site and reservation software are powered by OwnerRez Inc., information collected through our website is shared by SOS Homes and OwnerRez Inc.

 

Leaving Our Website

Please note, if you leave our website via links to other websites, we are not responsible for the respective privacy policies or contents of those websites. Additionally, we are not responsible for any cookies other websites might deposit on your computer.

 

Changes to Our Privacy Policy

We may find it necessary to change this privacy policy in the future. Any changes made will be posted on this page to inform guests and visitors of what information we collect, how we collect it, how we use it, and in what ways it may be shared.

 

 

 

Effective Date – This privacy policy for SOS Homes is effective and up to date as of March 30, 2021.